What This Policy Covers
This privacy policy applies to personal information we collect when you open an account, place a deposit, withdraw funds or contact our support team. We gather your email address, mobile number, payment wallet identifier (for Touch 'n Go eWallet, Boost and GrabPay transactions), device type, IP
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address and session timestamps. We use this data to verify your identity during withdrawals, prevent duplicate accounts, track deposit and payout history, and respond to your help requests. We do not sell your information to third parties. Where we share data with payment processors or game-studio
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partners to complete a transaction or deliver live-table streams, those partners operate under their own privacy terms. We retain transaction records and account logs for the period required by applicable accounting and anti-fraud rules in the regions we serve, then archive or delete them according to
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our internal schedule. Access to your data within our team is limited to staff who need it to process withdrawals, investigate account issues or answer support tickets. We apply industry-standard encryption for data in transit and at rest, and we regularly audit access logs. If you
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believe any stored detail is incorrect, you may request a correction by contacting our support channels listed below. If local law grants you the right to request deletion of your account and associated records, we will action that request after verifying your identity and settling any
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outstanding balance, subject to legal retention obligations. This policy is available where local law permits our services and does not constitute an offer in restricted regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.